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Booking & Contract

A booking is confirmed upon receipt of a deposit and issuance of a written confirmation invoice. By confirming a booking, the client enters into a binding agreement with African Genuine Travels and agrees to these Terms & Conditions.

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Payments

• A non-refundable deposit of 30%–50% is required to secure all bookings

• The balance must be paid no later than 30 days prior to arrival

• Bookings made within 30 days of travel require full payment at confirmation

Failure to make payment on time may result in automatic cancellation, with applicable cancellation charges.

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Cancellation Policy

All cancellations must be submitted in writing.

Cancellation fees are as follows:

• More than 30 days before arrival: Deposit retained

• 15–29 days before arrival: 50% of total cost charged

• 0–14 days before arrival: 100% of total cost charged

Certain services (e.g., lodges, flights) may have stricter policies and may be non-refundable.

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Amendments

Any changes requested after confirmation are subject to availability and may incur additional charges. We reserve the right to adjust pricing accordingly.

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Travel Insurance (Mandatory)

All clients are strongly required to obtain comprehensive travel insurance covering:

• Trip cancellation and interruption

• Medical expenses and evacuation

• Loss of baggage and personal belongings

Proof of insurance may be requested prior to travel.

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Health & Fitness

Clients are responsible for ensuring they are medically fit to travel. It is the client’s responsibility to:

• Obtain required vaccinations

• Carry personal medications

• Follow all safety instructions provided by guides

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Responsibility & Liability

[Your Company Name] acts as a tour operator and agent for third-party suppliers such as lodges, airlines, and transport providers.

We shall not be held liable for:

• Injury, illness, loss, or damage to personal property

• Delays, cancellations, or schedule changes beyond our control

• Acts of negligence by third-party service providers

Participation in safari activities involves inherent risks, which clients accept at their own risk.

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Itinerary Flexibility

While every effort is made to operate itineraries as planned, we reserve the right to make changes due to:

• Weather conditions

• Wildlife movements

• Road or park conditions

• Operational or safety reasons

All changes will be made in the best interest of the client.

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Pricing & Surcharges

Prices are based on current rates and are subject to change due to:

• Government taxes and park fees

• Currency fluctuations

• Supplier cost increases

Confirmed bookings will not be affected unless such changes are beyond our control.

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Passports, Visas & Travel Documents

Clients are solely responsible for ensuring:

• Valid passports (minimum 6 months validity)

• Required visas for entry into Tanzania

• Compliance with all immigration requirements

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Client Conduct

We reserve the right to refuse or terminate the participation of any client whose behavior:

• Is disruptive or unsafe

• Damages property

• Affects the experience of others

No refunds will be issued in such cases.

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Force Majeure

We shall not be liable for failure or delay in performance due to events beyond our control, including but not limited to:

• Natural disasters

• Pandemics

• Government actions or restrictions

• Civil unrest or strikes

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Governing Law

These Terms & Conditions are governed by the laws of the United Republic of Tanzania. Any disputes shall be resolved within Tanzanian jurisdiction.

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Acceptance

By confirming a booking with African Genuine Travels, the client acknowledges that they have read, understood, and agreed to these Terms & Conditions.

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